This case study shows how I helped the IBM Support product team design a new experience for how users subscribe to and manage their notifications for product content and bug reports. In addition to designing the UI, and also conducted a small usability testing in order to get feedback.
This case study highlights how I coached my team through a redesign project that involved user testing. I acted as both a UX Lead and a User Researcher on the project.
Read about how I tackled a project that had an enormous set of challenges, and introduced new processes such as sketching exercises to help the team tackle complicated IxD issues.
Consumer Reports needed to implement a “similar models” feature on its’ site. As a UX Lead, had to wrap my head around a unique set of challenges, and led a team through the design process.
