Brian Chalk

Sr. UX Designer, Researcher, and Information Architect

I’m a UX specialist with 20 years of experience that loves solving complex problems. I’m fascinated by how people integrate technology into their lives. I enjoy tinkering and learning about new developments in the field.

I’m a user advocate, blending multiple facets of UX such as human-centered design, interaction design, information architecture, and design thinking. I believe having empathy for the end user is crucial to designing excellent user experiences. The ability to put yourself in the user’s shoes is one of the most important skills I think a UX specialist can have.

Case studies

Featured

Data License Self-Service Feature Enhancements at Bloomberg

This case study shows how I went about implementing various self-service feature improvements for Bloomberg’s Data License offering.

Redesigning the notifications experience for IBM Support

This case study shows how I helped the IBM Support product team design a new experience for how users subscribe to and manage their notifications for product content and bug reports. In addition to designing the UI, and also conducted a small usability testing in order to get feedback.

Leadership Academy Redesign: Guiding My Team Through User Testing

This case study highlights how I coached my team through a redesign project that involved user testing. I acted as both a UX Lead and a User Researcher on the project.

Implementing a Model Comparison Feature at Consumer Reports

Read about how I tackled a project that had an enormous set of challenges, and introduced new processes such as sketching exercises to help the team tackle complicated IxD issues.

Simulation Implementation

Consumer Reports needed to implement a “similar models” feature on its’ site. As a UX Lead, had to wrap my head around a unique set of challenges, and led a team through the design process.